ABSTRACT
This study has as its basic purpose to ascertain the influence of effective communication on managerial performance in an organization. A study of union Bank Plc Enugu.
The approach adopted in the study is the use of descriptive statistics method in analyzing the responses from the questionnaire.
The major findings discovered by the researcher were;
- The information passed in the organization was always understood and was a cordial working relationship between the employees and management. This is because of the easy accessibility of employees to management interms of free flow of information and their part taking in decision making.
- Information passed in the organization were simple and concise.
- Effective communication system in the organization was effective and this enhance managerial effectiveness in the achievement of its corporate objectives, since management considered delegation as a management function because of its confidence in their subordinates.
Based on the findings and conclusion, the following recommendation were made.
The organization should adopt a policy of following periodic department (meeting so as to create and improve on the good working relationship and atmosphere of social relations among the rank and file.
Communication system should be strengthened so as to encourage up ward communication in order to generate a finding of belongingness among the subordinates.
Finally, manpower training, recreational facilities, and participative system should be encourage in the organization so as to allow flow of ideal among staff and a sense of involvement in decision making.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Effective communication and management system have for a long time been trusted as two distinctive fields with no established relationship between them.
However, it is being appreciated by various authorities in the field of management that human being stand at the center of all activities such as economic, social and political with the unavoidable consequences that they must interact and communicate. To this end, they dividing line between effective communication and management system has been thinking out.
It is being conceived that effective communication and management system can now be merged together in order to achieve better management of the limited resources (human and materials) at the disposal of a manager. In essence communication is believe to be very important aspect of management activity. A lot of what management/ managers do essentially thinking, the end of which must be passed on to other whom they work with and through to accomplishing the objectives of the organization. The way the content of their through process is transmitted down the organizational hierarchy matters a lot if the organizational desire should be met. Hence, the importance of effective communication, (Onodugo, 2000).
Experts here identified effective communication as the most vital tool of management (Hall 1978). This is understandable because it is through effective communication that the manager’s dream plan is turned into reality.
According to Hall (1978), the importance of effective communication to the success of an organization is underscored, being research findings which estimate that 70% of man’s life and 90% of a typical manager’s time are spent communicating.
Communicating according to Johnson et al (1994) is a system involving a sender and receiver with implications for feedback. Effective communication can therefore be viewed as the vehicle by which the sender in the management cause action or try to get things done or make things happen. It is a channel of influence or a mechanism of change. Management on the other hand is viewed as a difficult aspect of organization to understand mainly because management consists of and is directed at people. However, management is important and that good management can lead to organization growth and prosperity while poor management can result in its demise.
Indeed, analysis of business farmers over the years have shown a very high percentage of these failure to be attributed. It has been observed that organizations succeed almost invariable to the extract that they are well managed. According to Kootz and D’Donnell (1976), the importance of management is no where better dramatized than in the case of many undeveloped or developing countries where a review of the problem of underdevelopment has shown that provision of capital technology does not bring development. The limiting factor in almost every case has been found to be lack of quality and vigour on the part of managers.
According to keith and crubeline (1971), management is the process of “getting things done through people”. It is one of the best and most meaningful definitions of management because a manager magnifies his own capabilities through the effective use of his subordinators. The effective manager is strongly oriented to subordinates relying on effective communication to keep a parties working as a unit. The ideal manager according to them has complete trust and confident in subordinates in all matters, always get idea and opinions from subordinate and constructively use gives economic reward on basis of group participation and involvement that engages in communication down and up with peers, and encourages decision making throughout the organization.
From above, they seems to be a linckage between communication and management system in an organization as it is evident that organization as an entity provides the frame work within which the management take place.
According to Etzioni (1964), organizations are characterized among other things by division of labour, power and management responsibilities. Hence, it can be concluded that it is difficult to separate communication from management system in an organization.
Based on this proposition, the researcher seeks to ascertain the impact of communication in an organization and find out among others, the level, forms and quality of information being passed in Union Bank of Nigeria Plc by conducting a research on management and managerial performance in an organization.
1.2 STATEMENT OF PROBLEM
Communication is an integral part of the integrating function in management, its importance is any organization cannot be over emphasized, as it is the bedrock for organizational growth.
However, in general management, the issue of communication is one thing whose value is often discounted.
Over the years, it is noticeable, that, generally management in many organization have failed to give the desirable attention to effective communication, this is because many of the cases that give rise to employee grievance are inextricably associated with poor management in the derives from the general lack of cooperation between management and labour.
However, even when the network is properly in and honest union. An enduring problem is labour management is the question as to whether top level decisions get through to the ordinary worker on the chop floor and whether views from the bottom get to the top management without distortion along the communication line.
1.3 OBJECTIVE OF THE STUDY
The aims of the study is as stated below:
- To identify and examine the importance of effective communication within the organization.
- To find out the major pattern of passing information
- To investigate the process of information dissemination in the organization
- To identify the effects of communication system on management effectiveness or performance.
- To make useful recommunication(s) from the research finding on how to enhance managerial performance through effective communication
1.4 RESEARCH QUESTIONS
The agitating questions in mind which spur the researcher to undertake this study with a view to seeking an answers to the following question among other are:
- What chance(s) or level(s) of communication of is in use forms of communication and
- What forms of communication and common used in the organization?
- How is information disseminated in the organization?
- What is the quality of information passed in the organization.
- How is the relationship between the employees and management?
- How are grievances and disputes handle in the organization?
- The, what is and the effect(s) of communication system on management effective.
1.5 SIGNIFICANCEE OF THESTUDY
The importance of this study to Union Bank of Nigeria Plc, cannot be over – emphasized as it is the connection of the researcher that upon the completion of the study, the researcher work will be of help in assisting the management in knowing the importance of effective communication in the organization.
The study will also afford employees to note the channels of information opened to them and to effectively make use of such channels without abusing it.
Again, management will benefit on how to enhance its performance and organizational growth by knowing a better means of effective communication in the organization from the recommendation.
1.6 SCOPE OF THE STUDY
Scope: The study covers the relationship between communication and management performance. The research will also examine levels/ patterns, quality or and effectiveness of information passed in the organization.
Again, the study will be based on staff of Union Bank of Nigeria Plc in Enugu metropolis.
1.7 LIMITATION OF THE STUDY
Limitation: Due to logistics problems, the researcher unable to get the current company an annual report and accounts as it relates to the company profile or background and organizational chart. But, choose to work with the available one- 2005 Annual Report and Accounts.
Also, not all the questionnaires distributed representing the sample were able to be retrieved.
1.8 DEFINITION OF TERMS
For the purpose of chanty, the following terms will be define to familianse the reader(s) with the salient concepts in research work.
Communication: is a data that is already process, meaningful and capable of limitating action
Management: Refers to those who are in the help of affairs in any organization who also effectively and efficiently allocate and utilize scarce resources towards the achievement of the organization objective
Management system: Refers to the system of management (administration) in an organization with a view to achieving the desired corpoerate objectives examples are exploitative- authoritative type, benevolent – authoritative type, consultative type and participative group management.
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