Number of Pages: 67

File Size: 1439 KB

File Type: MS Word & PDF

Chapters: 1 - 5

5,000.00

CHAPTER ONE

INTRODUCTION

Hotel is a building that provides lodging, meal and other services to the traveling public, provided they are in a position to pay and is in a fit condition to be received. Hence, the hotel provides foods, beverages and lodging to travelers and other paying guest.

The hotel industry is perhaps, one of the oldest commercial endeavors in the world. The first inns have existed since ancient time (e.g. along the Roman road system during the Roman Empire) to serve merchants and other travelers. Medieval European monasteries operated inns to guarantee haven for travelers in dangerous regions. The spread of traveling by stage coach in the 18th century stimulated the development of inns, as did the industrial revolution. The modern hotel was largely the result of railroads, when traveling for pleasure became widely popular, large hotels were often built near railroads stations.

The real growth of the modern hotel industry took place in the United State of America in 1794. The real boom in hotel building came in the early twentieth century. This period also saw the beginning of chain operations under the guidance of E.M.(European Monasteries), who started by involving in investments, big profits and trained professional to manage the business. The management of the hotel system was virtually left in the hand of the front offices. The office in a hotel is the department responsible for sales of hotel rooms, through systematic method of reservation followed by registration and assurance of the rooms to the customers, this was done manually. This was boring and cumbersome, and has remained boring and cumbersome in hotels that still operate manually today.

The development in hotel management continued gradually until recently when computer was invented as an electronic device that accepts input, manipulate data and produces information which is the output as required. Therefore a hotel which operates a computerized system will ensure that the program carries provisions for different tariffs, location and individual guest reference.

 

  • STATEMENT OF PROBLEM

Sales and services are the fundamental tools in any business organization the profit and loss of any business depends on detailed information on sales and services made to aid in decision making and implementation, if accountability is not checked, then the business is sure to collapse, as a result in an any retail and hospitality  business  there  is  a  need  for  a  system  that  gives  feedback  to  the management  to  aid  decision  making,  this  is  where  computerized hotel management  system comes handy. We have too many problems associated with the manual system used which include:

  • It takes more time to reserve room. So performance of the current system is slow.
  • Difficulty in handling data accurately, security of data, data lost and viewing by unauthorized person.
  • Retrieving information like reports and queries is very time consuming and almost impossible practicably if time is considered.
  • Searching records of individual guest or customer takes time. (Update, Delete, and Edit), these types of method are not accessible using the manual method.

 

  • OBJECTIVES OF THE STUDY

This project focuses mainly in computerization of hotel management consequent upon numerous problem faced by manual handling of hotel information. The objective of this study is thus to design and develop an online hotel management system that will:

  • To provide an easy way to automate information about the day to day activities of hotel such as record of attendance, computing of bill, tariff plan, as well as online facility for checking availability of rooms, ordering of food and also booking of the room and event hall.
  • Facilitate increase in productivity, decrease paperwork, and ability to analyze trouble spot.
  • To maintain security and secrecy of the hotel details.
  • To provide accurate data when it is required.

 

1.4 SIGNIFICANCE OF THE STUDY

The study is primarily aimed at increasing efficiency in operation, reducing time  and  running  cost,  monitoring  and  the  recording  of  the  activities  and  total administration in  hotel  by  introducing  a  web-based Hotel management system

Besides, this study is significance because its conclusions would be useful to:

  1. Human Resources Managers in the hotel and restaurants business
  2. The Federal, State and Local Government

3. Scholars in the field of hotel and restaurant management

DOWNLOAD THE FULL WORK

DISCLAIMER: All project works, files and documents posted on this website, UniProjectTopics.com are the property/copyright of their respective owners. They are for research reference/guidance purposes only and some of the works may be crowd-sourced. Please don’t submit someone’s work as your own to avoid plagiarism and its consequences. Use it as a reference/citation/guidance purpose only and not copy the work word for word (verbatim). The paper should be used as a guide or framework for your own paper. The contents of this paper should be able to help you in generating new ideas and thoughts for your own study. UniProjectTopics.com is a repository of research works where works are uploaded for research guidance. Our aim of providing this work is to help you eradicate the stress of going from one school library to another in search of research materials. This is a legal service because all tertiary institutions permit their students to read previous works, projects, books, articles, journals or papers while developing their own works. This is where the need for literature review comes in. “What a good artist understands is that nothing comes from nowhere. All creative work builds on what came before. Nothing is completely original.” - Austin Kleon. The paid subscription on UniProjectTopics.com is a means by which the website is maintained to support Open Education. If you see your work posted here by any means, and you want it to be removed/credited, please contact us with the web address link to the work. We will reply to and honour every request. Please notice it may take up to 24 – 48 hours to process your request.

WeCreativez WhatsApp Support
Administrator (Online)
I am online and ready to help you via WhatsApp chat. Let me know if you need my assistance.